Dagorà Innovation Hub: AI Agents and the Future of Customer Experience
Reflections from a day in Lugano on AI, data, and the role of intelligent agents in the new commerce landscape.
Co-intelligence in Commerce: The Shift We're Not Talking About
After Commerce Symposium: humans and AI redefining work not through automation, but through genuine co-intelligence. And the questions nobody is asking.
EU Bans Destruction of Unsold Fashion Stock: Right Call, Wrong Diagnosis
The EU banned destruction of unsold fashion inventory. Applause. But excess stock is just a symptom — the real problem runs much deeper.
Malvag Dinner: scalability, resilience, and price — you can only pick two, they say
Last night's Malvag dinner with Joel Garia and Tito Petronio produced the outline of an infrastructure demo for Miamo that promises to be explosive.
How I Select My Team: An Ecommerce Data Analysis Role Play
None of us fully understands what we work on. I use a live ecommerce data role play to find the exact moment a candidate says 'I don't know'.
The Future Isn't Clicked, It's Spoken: Welcome to the Post-Digital Era
Generative AI is quietly dismantling digital management as we know it. Here's what survives the transition — and what doesn't.